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 Support

Audio

If you are experiencing audio issues/problems with any of our games, please review the below before contacting us to rule out any possible causes of your issue(s)/problem(s) outside of the game. Thank you.

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  1. Update your sound card drivers to the latest. Below are support website references for some common brands for audio add-in cards and /or motherboard manufacturers in-case you are relying on onboard audio.

  2. ​Update your headphone and/or speaker drivers to the latest. Below are support website references for some common brands of headphone and speaker manufacturers.

  3. Make sure that the connections of your audio output devices (headphones, speakers, etc.) are firmly seated/plugged in and/or in the case of wireless devices, that they are fully charged.​

Video

If you're experiencing video issues/problems with any of our games, you should first know we focus on the Unity game engine with the Universal renderer so our games are compatible with as many platforms as possible out of the box. For Windows platforms specifically, we target DirectX 11/12. On Mac we target Metal. And on Linux we target Vulkan.

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With that in-mind, please review the below before contacting us to rule out any possible causes of your issue(s)/problem(s) outside of the game. Thank you.​

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  1. Update your graphics/video card drivers. See the vendor website for the specific brand you have; below are some common vendor websites.

  2. Ensure the graphics API is up-to-date:

    • For Windows​, check DirectX. 

    • For Mac, update macOS to most current version.

    • For Linux, update your Linux distro to the latest version and/or visit LunarXchange and download the latest SDK.

  3. Ensure your video cables are firmly seated/plugged in.

  4. Check the temperature of your graphics/video card to determine if it's overheating.

    • One option to do so is Core Temp (This is not an endorsement).

    • Additionally, your graphics/video card drivers from NVIDIA, AMD, and/or Intel or other vendor may provide that feature.

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Storage

If you're experiencing storage issues/problems with any of our games, please review the below before contacting us to rule out any possible causes of your issue(s)/problem(s) outside of the game. Thank you.

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  1. Update your storage drivers. See the vendor website for the specific brand you have; below are some common vendor websites.

  2. Check the temperature of your storage device to determine if it's overheating.

    • One option to do so is Core Temp (This is not an endorsement)​

Input/Controllers

If you are experiencing issues with input/controllers, please review the below before contacting us to rule out any possible causes of your issue(s)/problem(s) outside of the game. Thank you.

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  1. Update your mouse, keyboard, controller, or other input drivers to the latest. Below are some common brands support websites for reference.

  2. Ensure your mouse, keyboard, controller or other input devices cables are firmly seated/plugged in and/or in the case of wireless devices, that they are fully charged.​

  3. Make sure that your Operating System (O/S) is recognizing the device properly. Below are some general guides for the respective most common O/S:

Support Request

If none of the prior suggestions solved your issue/problem, then please submit a support request by e-mailing support@tacocatstudios.com and including the error message in the e-mail Title, and a brief summary in the body of the e-mail. We will respond to you as quickly as possible.

 

Please keep in mind we're an extremely small team, so it may take us some time to resolve your issue. Thank you for your understanding.

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